Shipping & Returns


Cléo the Label only ships within the US via USPS at a flat rate per order. 

  • Standard Shipping (3-5 business days) – $5.00
  • Expedited Shipping (1-2 business days) – $10.00
  • Overnight Shipping – $25.00

We offer free standard shipping on all orders over $50.00. If your order qualifies for free shipping, it will appear as an option in checkout.

All orders are sent from San Francisco, CA and are packed and dispatched within three business days. All purchases made on weekends and public holidays will be processed on the following business day.

Once your order is shipped, you will receive a shipping confirmation with a tracking number via email. Please note all sales are final and no cancellation for any items will be accepted.



All sales are final at time of checkout. Cléo the Label does not offer refunds or exchanges so please choose carefully. 

Earrings cannot be exchanged or returned for hygiene purposes.

An exchange or refund will only be issued if the item is deemed faulty beyond repair or if a replacement of the same item is unavailable for exchange. Cléo the Label reserves the right to assess the fault and repair or replace the items of concern. 

Please contact us at to process a faulty return.